Shipping policy

SHIPPING AND DELIVERY POLICY

1. Shipping coverage

Herex Fabric offers worldwide delivery to destinations supported by our checkout system and shipping providers.

We may be unable to deliver to certain destinations because of:

· Carrier restrictions;

· Customs restrictions;

· Sanctions;

· Product limitations;

· Remote-area restrictions;

· Security concerns; or

· Events outside our reasonable control.

Available destinations are confirmed during checkout.

2. Order processing

Orders are normally prepared and dispatched within one business day after payment authorization.

Processing may include:

· Payment verification;

· Stock verification;

· Measuring;

· Cutting;

· Customization;

· Quality inspection;

· Folding;

· Packaging; and

· Shipping-label preparation.

Business days exclude Saturdays, Sundays, and United States public holidays.

Orders placed during unusually busy periods, promotions, or public holidays may take longer.

3. Estimated delivery times

Estimated delivery times after dispatch are:

· United States: 1–5 business days;

· International destinations: 3–12 business days.

Delivery times are estimates and are not guaranteed unless a guaranteed service is expressly identified at checkout.

Customs, weather, carrier disruption, remote locations, public holidays, and other external events may cause delays.

4. Free shipping

We offer free standard shipping on eligible orders to supported destinations.

Additional charges may apply for:

· Expedited delivery;

· Special handling;

· Oversized wholesale orders;

· Remote locations; or

· Destinations not supported by standard delivery.

Any applicable charge will be shown before payment.

5. Shipping providers

We may use postal services, international couriers, regional carriers, freight providers, or fulfillment partners depending on:

· Destination;

· Product;

· Delivery speed;

· Package size;

· Service availability; and

· Customs requirements.

The carrier may be selected after the order is submitted.

6. Tracking

Tracking is provided when supported by the selected carrier and destination.

Some economy, postal, remote-area, or specialized services may not provide full end-to-end tracking.

When tracking is available, the tracking number or link will be sent to the email address supplied with the order.

Tracking may take up to 48 hours to display movement after dispatch.

7. Customs duties and import taxes

Herex Fabric is responsible for applicable customs duties and import taxes associated with customer orders.

We aim to ship international orders using delivery-duty-paid or equivalent arrangements where supported.

If a carrier or customs authority unexpectedly requests payment from you, contact us before paying whenever possible.

Do not refuse the shipment without first contacting us, because refusal may cause additional costs or delay resolution.

8. Shipping addresses

Customers are responsible for entering a complete and accurate shipping address.

Review the address carefully before payment.

Contact us immediately if a correction is required. We will attempt to update the address before dispatch, but changes cannot be guaranteed after the carrier receives the parcel.

We are not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

9. P.O. boxes and APO/FPO addresses

Delivery to P.O. boxes and APO/FPO addresses depends on carrier availability.

Contact contact@herexllc.com before ordering when delivery to one of these address types is required.

10. Continuous cuts

When multiple metres of the same fabric are ordered, we will attempt to provide one continuous cut whenever stock permits.

If stock limitations prevent a continuous cut, we may contact you before dispatch.

11. Split shipments

An order may be divided into multiple parcels when:

· Products are stored separately;

· Package-size limitations apply;

· Part of the order is delayed; or

· Separate shipment will reduce overall delay.

You will not be charged additional standard shipping because we divided an order.

12. Delivery attempts

The customer is responsible for:

· Being available for delivery;

· Following carrier instructions;

· Collecting a parcel when required; and

· Providing any information reasonably required by customs or the carrier.

A carrier may return a parcel after unsuccessful delivery attempts or failure to collect it.

13. Delivery confirmation

A carrier’s delivery scan, signature, photograph, GPS record, collection record, or other delivery confirmation may be used as evidence of delivery.

14. Delayed shipments

We may open a carrier investigation before issuing a replacement or refund.

Carrier investigations may take several business days.

15. Lost shipments

If a carrier confirms that a shipment was lost, we may offer:

· Replacement;

· Exchange;

· Store credit; or

· Refund.

The available resolution may depend on product availability and customer preference.

16. Damaged shipments

Photograph the parcel before discarding the packaging.

Report shipping damage within 10 calendar days after delivery under our Refund and Return Policy.

17. Contact

Email: contact@herexllc.com
Telephone: +1 917-924-8209
Support availability: 24 hours a day, 7 days a week