REFUND AND RETURN POLICY

1. Return period

Eligible products may be returned within 15 calendar days after confirmed delivery.

Contact us before sending any product back.

A return sent without prior authorization may be refused or returned to the sender.

2. Return eligibility

To qualify for a return, a product must be:

· Unused;

· Unwashed;

· Unworn;

· Unsewn;

· Unaltered;

· Not cut further by the customer;

· Free from stains, odors, pet hair, smoke, or contamination;

· In its original condition;

· Securely packaged; and

· Accompanied by proof of purchase.

We may request photographs before authorizing a return.

3. Cut-to-length fabric

Regular fabric cut to the quantity selected by the customer is eligible for return under this Policy, provided it satisfies all return conditions.

Fabric is not eligible for return if the customer has:

· Cut it further;

· Sewn it;

· Washed it;

· Dyed it;

· Treated it;

· Altered it; or

· Used it in a project.

4. Customized and final-sale products

The following products are ordinarily not eligible for change-of-mind returns:

· Personalized products;

· Custom-made products;

· Products produced to unique customer instructions;

· Specially sourced products; and

· Products clearly marked “Final Sale” before purchase.

These restrictions do not apply when a product arrives damaged, defective, materially misdescribed, or incorrect.

5. Sale products

Sale and discounted products may be returned unless they were clearly marked “Final Sale” before purchase.

6. Damaged, defective, or incorrect products

Inspect your order promptly after delivery.

Report a damaged, defective, materially misdescribed, or incorrect product within 10 calendar days after delivery.

Email contact@herexllc.com and include:

· Your full name;

· Order number;

· Description of the issue;

· Photograph of the entire product;

· Close-up photographs of the issue;

· Photograph of the packaging;

· Photograph of the shipping label; and

· Any other information reasonably required to investigate.

Do not cut, wash, sew, alter, or use a product after discovering an issue.

7. Starting a return

To request a return, contact:

Email: contact@herexllc.com
Telephone: +1 917-924-8209

Include your order number and reason for the return.

If approved, we will provide:

· Return authorization;

· The correct return address;

· Packing instructions; and

· Any required return reference.

The registered Wyoming business address is not automatically the merchandise return address. Do not send returns there unless our support team instructs you to do so.

8. Return shipping costs

For a change-of-mind return, the customer is responsible for return-shipping costs.

For a damaged, defective, materially misdescribed, or incorrect product, Herex Fabric will cover reasonable approved return-shipping costs.

Use a tracked shipping service where available. We are not responsible for an unauthorized return lost in transit.

9. Original shipping charges

Original standard shipping charges are refundable when a return is approved.

Premium or expedited shipping upgrades may be nonrefundable unless:

· The product was damaged, defective, or incorrect;

· The promised service was not provided; or

· Applicable law requires a refund.

10. Exchanges

Eligible products may be exchanged.

Exchange availability depends on current inventory.

If the replacement product costs more, the customer must pay the difference. If it costs less, the difference will be refunded to the original payment method.

If a replacement is unavailable, we may offer:

· A different product;

· Store credit; or

· A refund.

11. Inspection

Returned products are inspected after arrival.

We will notify you whether the return is approved or rejected.

A return may be rejected if:

· It was submitted outside the return period;

· It does not satisfy the eligibility conditions;

· It was sent without authorization;

· It was damaged after delivery;

· It has been used or altered; or

· Required material is missing.

12. Refund processing

Approved refunds are initiated to the original payment method within one business day after approval and inspection.

After we initiate the refund, your bank, card issuer, PayPal, Stripe, Airwallex, or other payment provider may require additional time to post it.

Depending on the provider, posting may take approximately 5–10 business days or longer for some international payment methods.

We cannot issue a refund to a different payment method.

13. No restocking fee

We do not charge a restocking fee for eligible returns.

14. Partial refunds

A partial refund may be offered where:

· Only part of the order is affected;

· You agree to keep a product with a minor issue;

· Part of a multi-item order is returned; or

· Applicable law permits a deduction for diminished value caused by excessive handling.

We will explain any proposed partial refund before issuing it.

15. Refused or unclaimed deliveries

Refusing or failing to collect a shipment does not automatically create an approved return.

Contact us so we can investigate the shipment.

Direct costs caused by an incorrect address, refusal, or failure to collect may be deducted where legally permitted.

16. Payment disputes

Please contact us before opening a payment dispute whenever possible.

We will make a reasonable effort to investigate and resolve legitimate concerns.

This request does not prevent you from exercising rights available through your bank, card issuer, PayPal, Stripe, Airwallex, or applicable law.

17. Statutory rights

Nothing in this Policy limits consumer rights that cannot legally be waived.

18. Contact

Herex Fabric
Operated by Herex LLC

Email: contact@herexllc.com
Telephone: +1 917-924-8209