How is fabric sold?
Fabric is normally priced and sold by the metre.
Choose the number of metres required on the product page.
Will multiple metres arrive as one continuous piece?
We attempt to supply multiple metres of the same fabric as one continuous cut whenever stock permits.
We may contact you if a continuous cut is unavailable.
What kinds of fabric do you sell?
Our selection may include silk, satin, lace, tulle, velvet, cotton, linen, chiffon, organza, crepe, stretch, embroidered, sequined, beaded, bridal, evening, and other creative textiles.
Available products may change.
What is the product price range?
Most retail products are priced between $10.99 and $64.99.
The exact price is displayed on each product page.
Are your products physical goods?
Yes. Products sold through Herex Fabric are physical goods delivered to the shipping address supplied during checkout.
Do you offer worldwide shipping?
Yes. We ship worldwide to destinations supported by our carriers and checkout system.
How quickly are orders processed?
Orders are normally processed within one business day after successful payment authorization.
How long does delivery take?
Estimated delivery after dispatch is:
· United States: 1–5 business days;
· International: 3–12 business days.
These are estimates rather than guaranteed delivery dates.
Is shipping free?
We offer free standard shipping on eligible orders to supported destinations.
Additional charges may apply to expedited, oversized, wholesale, remote-area, or specialized deliveries.
Will I receive tracking?
Tracking is provided when supported by the carrier and destination.
Some postal, economy, or specialized services may not provide full end-to-end tracking.
Who pays customs duties and import taxes?
Herex Fabric is responsible for applicable customs duties and import taxes.
Contact us before paying an unexpected customs or carrier request whenever possible.
Can I return cut fabric?
Yes. Regular cut-to-length fabric may be returned within 15 calendar days after delivery if it remains unused, unwashed, unsewn, unaltered, and has not been cut further.
Are custom products returnable?
Personalized, made-to-order, specially sourced, or clearly marked final-sale products are not ordinarily returnable for a change of mind.
They remain eligible for remedies if damaged, defective, materially misdescribed, or incorrect.
Can sale products be returned?
Yes, unless the product was clearly marked Final Sale before purchase.
How do I report a damaged or incorrect product?
Email contact@herexllc.com within 10 calendar days after delivery.
Include your order number and clear photographs of the product, issue, packaging, and shipping label.
Who pays return shipping?
For a change-of-mind return, the customer pays return shipping.
Herex Fabric pays reasonable approved return costs for damaged, defective, materially misdescribed, or incorrect products.
Do you offer exchanges?
Yes. Exchanges are available for eligible products, subject to inventory.
How quickly are refunds processed?
Approved refunds are initiated within one business day after inspection and approval.
Your bank or payment provider may require additional time to post the funds.
Can I cancel an order?
A cancellation request may be submitted within five calendar days, but cancellation is only possible before dispatch.
Because orders normally process within one business day, contact us immediately.
Can I change my address, color, or quantity?
We will attempt to make requested changes before dispatch.
Changes are subject to stock, fulfillment status, and any price difference.
Which payment methods do you accept?
Available methods may include PayPal, Stripe-supported methods, Airwallex-supported methods, credit or debit cards, digital wallets, and other options shown at checkout.
Are payments recurring?
No. Ordinary store purchases are one-time purchases.
Do you accept wholesale orders?
Yes. Contact contact@herexllc.com for product availability, quantities, pricing, shipping, and payment terms.
How can I contact support?
Email: contact@herexllc.com
Telephone: +1 917-924-8209
Availability: 24 hours a day, 7 days a week